The acton summer Mystery shopper Project

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A Key to Customer Retention

Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction. In November 2023, insight6, one of the country’s leading Customer Experience (CX) organisations, mystery-shopped 40 Acton businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.

With the success of last year’s Customer Experience awards, Your Acton BID has teamed up with Insight 6 once again. This year we are offering the service to retail and industrial businesses.

If you are interested in the mystery shopping initiative and would like more information, please email Natasha.

If you are interested in taking part, click here for Retail or Industrial.