Back in November/December of last year, 40 businesses participated in our mystery shop initiative. As a result, on Wednesday 15th January, we celebrated our participating BID businesses and gave them the recognition for their outstanding Customer Service.

The below establishments have been recognised for their dedication to providing outstanding service and creating memorable experiences for their customers. Businesses in their respective categories received ‘Excellent’ and ‘Outstanding’ awards and ‘Recognition’ certificates. We would like to congratulate the following businesses for their hard work:

ActOnce Cinema, Holland & Barrett, Aston Rowe, Nelson Dish & Glass, Burlington Motors, Access Self Storage Acton, Savers, Specsavers, The Village Trading Store, Next Kitchen Tech, Universal Bikes, The Coffee House, The Station House, More Munchies, Avanti, Vindinista, Pepe’s Piri Piri and The Red Lion & Pineapple for winning the Outstanding Customer Service awards. Read more below to see all the winners. 

The success of Your Acton BID Customer Services Awards shows the dedication businesses are willing to go through to show exceptional service and hospitality.

Your Acton BID would love to help your business stay alive in 2025!

The start of a new year brings the perfect opportunity to review your business costs and prepare for the year ahead. Through our work alongside Place Support Partnership (PSP), we can offer services to help you save money on essential services. This includes reviews across gas, electricity, insurance, water, telecoms and merchant fees. As a BID member this service is free of charge to your business!

Here’s why January is the ideal time to act:

• Beat rising costs: Energy rates are expected to fluctuate in the coming months. Securing a better deal now could help your business save significantly in 2025. With pending rising operating costs and pressures, now is the time to act! 
• Start the year stronger: Reviewing and optimising your overheads early means fewer financial surprises later
• Tailored advice: PSP's expert team will conduct a free review to find the best options for your specific needs

PSP has helped countless businesses reduce their running costs and would love to do the same for you.

Take control today! The PSP team will be in Acton on the 26th February. To book a free consultation with your cost-saving expert, contact Susana Crespo!  about how to access the service. It’s quick, no-obligation, and could save you thousands. 

Let’s make 2025 a year of smart savings and financial growth for your business.

Your Acton BID, with Highfield E-Learning, is providing FREE accredited training courses online for BID members! Businesses can sign up their employees to obtain their training online, which they can complete in their own time. The courses available online are Fire Marshall, Health and Safety, and Level 2 Food Safety.

For more information or to sign up for the online courses, please contact Natasha.

We have a new website page for What’s On, a hub for all things Acton!  You can list your business, event or promotion for free by using the tag @YourActonBID with #WhatsOnActon on Instagram. You can also submit your listing automatically on our webpage as well. Everything will be posted on our webpage! Try it out!

After 4 years, it has gained a lot of attention and is always an anticipated event from the community and businesses. If you are interested or have any questions, please contact Natasha.

Funded by the UKSPF fund, The London Business Partnership (LBP) is delivering a FREE comprehensive programme of advice and support for small to medium size businesses in London.

Delivered through a combination of 1:1 sessions, webinars, and in-person events & workshops, this programme empowers small business owners with an understanding of their rights and responsibilities, and gives them skills and knowledge around operating out of a commercial premises.

Anyone with any issues around their commercial property should get in touch, such as anything related to the below topics:

• Business Rates
• Leases and Licences
• Energy efficiency
• Dilapidations
• Premises search
• Problematic landlords or tenants
• Legal questions
• Anything else to do with commercial property!

Register your interest by email to info@londonbp.co.uk or visit our website here. Register soon as the deadline is March 2025!

Save the date, Your Acton BID, in collaboration with West London Chamber of Commerce, will host the next breakfast networking event on Friday, 14th March 2025 at David Lloyds Gym. Coffee, tea and a light breakfast will be served during the event.  

When: Friday, 14th March 2025 from 08:30 to 10:30

Where: David Lloyds Gym, East Acton Lane, W3 7HB

It is an amazing opportunity to connect with local businesses, inspirational people and elevate your professional journey, plus it is FREE for BID members.

We hope to see you there! If you have any questions or require additional information, please contact Natasha.

The UK Government is planning to introduce new Simpler Recycling regulations and will be requiring businesses to separate plastic, paper and card, glass, metals (cans, tins and foil)* and food waste from their general waste 

The current proposed timeline for implementation is below: 

• By March 31st 2025 - all businesses and other non-household premises with 10 or more full-time equivalent employees.
• By March 31st 2027, it will be expanded to cover businesses with fewer than 10 full-time equivalent employees and include plastic film packaging, and plastic bags.

We have been assured there will be no immediate enforcement action on 01-04-25. However, it is on the horizon going forward. We will keep the business updated with information as it becomes available.

A big welcome to Acton, Hibo Jewellery located at 131 High Street (W3 6LY). A  new gold shop   selling luxurious jewellery and 21k gold in the heart of Acton. Come by and visit their gold boutique store. Omar and Suhair, the new local owners, look forward to welcoming you.

After 15 years, Laura, owner of The Village Trading Store, has announced its closure. I am sure a lot of you stop by to buy last minute cards or gifts, as they truly had everything you needed in one store. Thank you for the Village Trading Store and team for being part of our community for such a long time. The orange store has been a landmark on Churchfield Road, and we will deeply miss them.

You will be able to find their W3 range online and you can also sign up to find out on their pop up stalls and news.

We are here to support you, so please feel free to contact us for any queries or information.