Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction. In November 2023, insight6, one of the country leading Customer Experience (CX) organisations, mystery-shopped 40 Acton businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.
With the success of last year's Customer Experience awards, Your Acton BID has teamed up with Insight 6 once again. This year we are extending the service to also include retail and industrial businesses and will commence this September.
We are also excited to announce that businesses who were involved last year will be automatically enrolled. We have space for an additional 10 businesses to join this beneficial program. Starting in September, the Mystery Shopper program offers a unique opportunity to gain valuable insights into your business.
If you are interested in the mystery shopping initiative and would like more information, please email Natasha.
If you are interested in taking part, register your business below for Retail or Industrial. |