Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction. In November 2023, insight6, one of the country leading Customer Experience (CX) organisations, mystery-shopped 40 Acton businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.

With the success of last year's Customer Experience awards, Your Acton BID has teamed up with Insight 6 once again. This year we are extending the service to also include  retail and industrial businesses and will commence this September.

We are also excited to announce that businesses who were involved last year will be automatically enrolled. We have space for an additional 10 businesses to join this beneficial program. Starting in September, the Mystery Shopper program offers a unique opportunity to gain valuable insights into your business.

If you are interested in the mystery shopping initiative and would like more information, please email Natasha. 

If you are interested in taking part, register your business below for Retail or Industrial.

Attention, Acton businesses! Since July 2021, Place Support Partnership (PSP) programme has identified over £200,000 in savings for Your Acton BID members, with an average saving of £1,761 per business!

PSP helps reduce business costs by reviewing your bills and identifying where savings can be made. If you also want to make your business more sustainable, join our SustainActon programme. It’s a free service to all Your Acton BID members.

If you want to save money in your business, then you’re in luck; you can book your free session with cost-saving expert Rishi Sood! He will also be in Acton to visit businesses on August 14th. Don’t miss out!

Are you a BID member looking to elevate your business through the power of social media? Join us for a virtual workshop, "An Introduction to Social Media for Business," tailored specifically for BID members. This workshop will equip you with foundational tools and strategies to get started with your online presence and drive business growth.

Presented by Vicki, the social media strategist behind Your Acton BID, this workshop will provide you with practical insights and actionable steps to kickstart your social media journey.

When: 24th September 2024 from 2pm to 2:45pm

Location: This is a virtual event. You will receive a link once registered.

Cost: Free for BID members (Only 30 spaces available - secure your spot now!)

Don’t miss this exclusive opportunity to gain valuable insights and get your

We are taking a break this August, but we will resume after the summer holiday. Our Breakfast networking event will be back in September!

In collaboration with West London Chamber of Commerce, Your Acton BID will be hosting the next upcoming breakfast networking on Friday, 13th September at the Davids Lloyds Acton Park. Tea, coffee, and a light breakfast will be available during the networking.

When: Friday, 13th September 2023 from 08:30 to 10:30

Where: David Lloyds Acton Park, East Acton Lane, W3 7HB

This is a great opportunity to network and meet local businesses and it is FREE for BID members.

We hope to see you there! If you have any questions or require additional information, please contact Natasha.

Save the date! Your Acton BID, in partnership with Design LED, will be hosting the upcoming autumn sustainable market on the 14th September on Churchfield Road from 10 am to 4:30 pm.

Following the success of our first Summer Market this past July, this will be the continuity of the 30 sustainable makers and artists in our curated street market. The last and third market will be held this winter on the 14th December.

As part of the market day and set-up, part of Churchfield Road will be closed to vehicles between Alfred Rd and Burlington Gardens to allow for the necessary stall spaces.

Don’t miss out, it was a big hit the first time! See you then!

For more information, please contact Natasha.

Start-up Enterprise for Women, a comprehensive eight-week program designed to help women turn their business ideas into reality, commences on Wednesday, 11th September, in Acton. The program occurs every Wednesday from 10 am to 3 pm and covers various topics, from business planning to marketing strategies.

The UK Government Shared Prosperity Fund fully funds the Inclusive Supply Chain Programme.

Its purpose is to understand whether the Inclusive Supply Chain Programme can support small businesses in becoming competent at tendering opportunities and ensure the company has the resources to fulfil a contract's requirements.

The government is determined to encourage regional and national buyers to open their supply chains and frameworks so that smaller local businesses can participate.

We are currently looking for businesses to interview for our social media business spotlights segment. Every month we do a business spotlight on our social media to highlight and promote all the various businesses in our BID area.

It is easy, just let us know if you are interested and we take care of the rest (such as taking photos and writing the segment with your information). If you are interested in promoting your business, get in touch with Natasha.

We are here to support you, so please feel free to contact us for any queries or information.