Primary Operations Manager

Explore, Endeavour and Excel in an outstanding Ark School in West London

 Primary Operations Manager

 Start date:  January 2022

Contract: Permanent

Working Pattern: 40 hours per week, TTO plus 79.4 hours to be worked in academy

                                closure periods as directed by the academy 

Salary: Ark Support Scale 9: £33,473 – £39,459 

Location:  Acton, London

Nearest Tube station: Acton Town

Nearest Overground station: Acton Central

Deadline: noon on Tuesday 4th January 2022

Interview date: Week of Monday 10th January 2022

Ofsted: Outstanding – all areas


Visits to our school are warmly encouraged; to arrange, please call Ms Campbell on 020 3110 0717


Ark Priory Primary Academy is a two -form entry primary school that opened in September 2013. It was awarded outstanding status in 2015. It is heavily oversubscribed and enjoys a strong reputation in the community.


Joining Ark Priory Primary Academy is an exciting opportunity to work in an outstanding setting which offers lots of potential and opportunity to embark on a rewarding career path. We are a school that firmly believes in its values of explore, endeavour and excel, not just for our pupils but for our dedicated staff team.


As an office manager, are you:

Ø  Looking for a new and exciting challenge?

Ø  Excited by the prospect of helping to continue the development of an outstanding, innovative primary school?

Ø  Desire the opportunity to work in supportive, positive and friendly team?

Ø  Keen to join a high performing and collaborative academy network with many opportunities for career progression?

We foster strong relationships with all our pupils and their families and provide opportunities not only to consolidate outstanding academic foundations but also to flourish as informed and well-rounded individuals.

There are plenty of opportunities for career progression. The Ark network has 38 schools across London, Hastings, Portsmouth and Birmingham. We will also provide access to regular training and coaching, and an arena to share best practice regularly.


If you are looking for an opportunity to contribute to our future success and be part of children’s development at a crucial time in their life, we would love to hear from you. Please see our website to find out more.


Our ideal candidate will:

·          Professional outlook, detail orientated and able to multi task and meet deadlines

·          A team player that can work collaboratively as well as use their own initiative

·          Calm and professional under pressure

·          Understanding of the importance of confidentiality and discretion

·          Flexible attitude towards work and demonstrates sound judgement

·          Be happy to contribute to the success of this exciting new learning community.


Applications must be made by noon on Tuesday 4th January 2022. We will review applications as we receive them and may contact applicants before the closing date. Interviews will take place from Monday 10th January 2022.


If you have any queries regarding your application, please contact Ms Campbell on 020 3110 0717

Ark is committed to safeguarding children; successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Job Description: Primary Operations Manager

The Role

To provide the overall strategic and operational leadership and management for all aspects of HR, ICT, community usage, administration and operations support in the academy.


To develop, lead and manage operational staff ensuring that the resources and systems of the academy are deployed effectively and efficiently to achieve the educational aims of the academy. To work with Ark Central and other academies in the Ark network, particularly those in the London Primary hub, to develop high quality systems and services throughout the network, offering support where required.



·         To lead on the day to day HR service provision, working collaboratively with the academy’s People Business Partner and Centralised People support service

·         To manage the HR Information System and payroll information to ensure that electronic employee records are accurate and up to date and which meets Ofsted standards. This will include responsibility for data entry, regular and ad hoc reporting, and an annual data cleansing exercise

·         To maintain an accurate and up-to-date Single Central Register (SCR) in accordance with the Keeping Children Safe in Education Regulations and Ofsted

·         Provide first point of contact support on all Ark HR policies, processes and system queries

·         Produce a range of HR letters and correspondence (e.g. variation to contract letters, maternity, holiday entitlement) from standard templates Supporting with Disciplinary, Grievance, Capability and Appeal processes, including organising meetings, preparing packs for attendees, note taking and outcome letters

·         Co-ordinate the annual Appraisal process, ensuring that managers complete meetings and associated appraisal records effectively and timely

·         Co-ordinate the staff induction process and ensure the probation process is managed effectively

·          To work with Mazars to ensure the compete submission of pension returns for both teaching and non-teaching staff.


Recruitment and Selection  

·         Co-ordinate the full recruitment processes across the academy, including; vacancy request approvals, effective utilisation of the Ark Recruitment System, candidate screening, interview scheduling/preparation and hiring outcome processes

·         Process staff appointment documentation for successful candidates, including offer letters, contracts of employment and all pre-employment and safeguarding checks and induction details  


Administration & Reception

·         To line manage the office team in managing all aspects of reception and administration responsibilities. This will include working daily on reception to support during busy periods and covering for receptionist.

·         To work with the administrator and receptionist to ensure the pupil admissions process, including but not limited to; maintaining relevant databases, providing timely reports, supporting pupil induction and completing the Pupil Census.

·         To establish and maintain an effective hospitality and reception service for a wide range of contacts

·         To provide oversight of effective administration systems throughout the academy

·       To establish administrative systems and procedures for all departments within the academy, and to train and support staff to ensure that these systems and procedures are properly implemented and effectively controlled

·       To ensure that the academy complies with Data Protection and Freedom of Information legislation, in conjunction with Ark Governance Team

·         To provide daily cover for reception as required


Premises Management, Security, Safety & Lettings

·         To work in collaboration with the Senior Premises Manger to ensure all aspects of premises management and security, including building maintenance, development of facilities, the Asset Register and health and safety are compliant  

·         Working with the Regional Facilities Manager to manage building projects, ensuring delivery within scope, time and finance

·         To work in collaboration with the Senior Premises Manager to oversee the lettings provision of the academy, ensuring that access is appropriate, that facilities are used safely and that no damages are incurred; to be the point of contact for individuals/groups letting areas of the premises and ensure that staff coverage during lettings is appropriate

·         To support the leadership team in developing the strategic approach for lettings and community links and lead on establishing links with the community in this regard



·         To manage the service and contract/ SLA delivery for ICT support in conjunction with Ark Central IT team

·         To ensure all ICT assets are security-marked and maintained, through management of the ICT service provider

·         To have oversight of ICT technicians on site, the work they do and the priorities they set

·         To ensure that safeguarding is the top priority with regard to ICT usage within the academy



·         To work with the Finance Officer to ensure the effective implementation and operation of financial controls

·         To ensure prompt and efficient completion of monthly, quarterly and annual returns, as required by the Governing Body, Ark and by outside bodies including LGPS, TPS, HMRC.

·         To be a budget holder for operational areas of the budget, ensuring that spend is managed in line with approved budgets

·         Input into termly forecast/ budgeting process, analyzing and reviewing strategic plans for Academy’s operational areas

·         To work with the Finance Officer to support the regional finance team to ensure that in-school processes, as applicable, are implemented and followed

·         To work with the Finance Officer to monitor service level agreements, contracts to monitor effectiveness of delivery and value for money.


Staff Management & Teamwork

·         To manage all designated staff to ensure they are motivated, have high levels of commitment and productivity and perform well in their roles

·         To lead on and be an active participant in the academy’s performance management processes for operational staff, which will include an annual review and regular review of roles and responsibilities in the interest of the academy’s needs

·         To arrange or deliver training for the Operations Team



·         Carry out other reasonable tasks as directed by the Principal.


Person Specification: Primary Operations Manager


 Qualification Criteria

·         Educated to degree level or equivalent

·         Professional management qualification desirable

·         A record of Continuing Professional Development activities

·         Right to work in the UK


Knowledge, Skills and Experience

·         Experience of people management

·         Knowledge and experience of management systems

·         Experience of managing budgets

·         Experience of working with a range of internal and external partners

·         Knowledge and experience of managing procurement, contracts for services and supplies

·         Knowledge and experience of managing health and safety etc.

·         Experience of implementing procedures and processes within operational departments


Personal Characteristics

·         Genuine passion for and a belief in the potential of every student

·         Has a genuine desire to involve themselves fully in the life of our school

·         Highly organised and able to move between strategic and operational elements of the role

·         Strong people management skills, with highly developed social intelligence

·         An optimist who enjoys a challenge

·         Sense of humour

·         Excellent written and oral communication skills

·         Ability to influence and participate in the academy management processes

·         Ability to prioritise and manage conflicting demands

·         Proactive and innovative demonstrable approach to work

·         Project management and planning skills desirable

·         Demonstrates an innovative and proactive approach to work

·         Evidence of well-developed ICT skills

·         Exercises sound judgement, especially relating to confidentiality and discretion

·         Can inspire others to be the best they can be 


·         Commitment to equality of opportunity and the safeguarding and welfare of all students

·         Willingness to undertake training

·         This post is subject to an enhanced DBS check


Ark is committed to safeguarding and promoting the welfare of children and young people in our academies. In order to meet this responsibility, we follow a rigorous selection process. This process is outlined here, but can be provided in more detail if requested.


All successful candidates will be subject to an enhanced Disclosure and Barring Service





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