Receptionist

The Story So Far

Imagine the highest quality, luxury home furnishings and furniture all under one roof. Based in West London, Larkbury Group boasts the largest luxury interiors showroom in the UK and the largest independent fabric library in Europe. The business, started as The Sofa & Chair Company, was founded in direct response to the needs of interior designers and discerning customers searching for unique and beautifully made furniture pieces.

Dedicated to true British craftsmanship, Larkbury Group takes great pride in being the UK’s leading manufacturer of luxury sofas and bespoke furniture and having only the finest manufacturing practices, authentic materials and a steadfast commitment to quality. With company owned manufacturing just a stone’s throw from the showroom, we pride ourselves on our design, quality, and the memorable end-to-end experience that we’re able to offer to our clients. Alongside our furniture offering, we’re proud to also operate Larkbury Curtains, our bespoke curtain and blind brand, established in 2002 and LUXSALE, the go to luxury furniture outlet.

This is an incredibly exciting time for Larkbury Group; we’re growing our team to help deliver our ambitious strategy to become The Ultimate Home of Luxury Interiors. If you’re looking for a new challenge, you’re a change-agent, you have an entrepreneurial flare and are motivated by taking ownership and accountability then read on…

The Opportunity 

We are looking for a Receptionist to join our team in our West London office & Showroom. You will be the first point of contact for clients and suppliers when they visit the site and so you should be a confident communicator with a knack for customer service. You will greet guests on arrival, booking them in to the system and ensuring the relevant department take care of them during their visit. You’ll liaise with our Sales team to provide a seamless process for our clients upon arrival, and take responsibility for the front desk as a whole, answering/fielding calls and emails and providing exceptional service.

We have a part time (14 hours per week) position available covering weekends, but are able to offer up to 30 hours per week if preferred. This would cover weekends and two week days. Successful candidates must be available to work Saturday & Sunday.

 

Key Skills Required

  • Experience working in a front of house position
  • Excellent communication & interpersonal skills; confident handling customer queries
  • Ability to quickly build a rapport and make people feel welcome
  • Ability to quickly understand callers and visitors’ requirements and to connect them with the right employees
  • Attention to detail and strong organisational skills
  • Strong time management skills
  • Ability to think independently, responsibly and creatively, and to be resourceful and proactive when issues arise
  • Confident user of Microsoft Office

Accountabilities

  • Be the first point of contact for clients and customers
  • Logging customers in to the guest booking system
  • Answering inbound phone calls, answering queries and connecting calls to relevant departments
  • Using the switchboard to field calls to the correct department
  • Creating sample boxes for customers and sending these out
  • Managing the reception area ensuring high standards are maintained
  • Managing stationery orders for the business
  • Ensuring that our COVID-19 regulations are adhered to by all visitors

The Process

To be considered for this role, you should be:

  • Within easy commute of Acton, West London 
  • Eligible to live and work in the UK

We aim to respond to all applicants within two weeks. If successful, there’ll be a brief phone interview, and then a face to face interview at our showroom. 

If you think that you’re a match, we’d like to hear from you.

 

The Sofa And Chair Company

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