Great customer service helps retain customers. We are keen to help businesses ensure they make the most of every customer interaction. In November 2023, insight6, one of the country’s leading Customer Experience (CX) organisations, mystery-shopped 40 Acton businesses. A mystery shop is where a researcher behaves exactly like a customer and visits your business. They then provide a full report on their Customer Experience.

With the success of last year's Customer Experience awards, Your Acton BID has teamed up with Insight 6 once again. This year we are offering the service to retail and industrial businesses.

If you are interested in the mystery shopping initiative and would like more information, please email Natasha.

If you are interested in taking part, click here for Retail or Industrial.

In September 2023, Your Acton BID was invited to voice its opinion regarding the South Acton Master plan. The Master plan is now available to view online. Click here.

Be part of something extraordinary!

Acton Carnival are seeking sponsorship for this year’s Carnival 2024. By aligning your brand with our mission, you'll gain unparalleled exposure. 

Let's collaborate to create a tailored sponsorship package that elevates your brand and drives meaningful change.

Contact Acton Carnival now to explore this exciting opportunity!" If you are interested, email Chantel

We’re considering creating a series of online workshops to help your business with its digital presence. But we want to make sure they’re the most useful for you. ⁠
⁠
Tell us, which of these would you attend?⁠
⁠
1. brand strategy - understanding your business from the inside⁠
2. beginner social media - make posting about your business less overwhelming⁠
3. promotion and PR - how to be seen in more places⁠
⁠
If none of these apply, tell us if there’s something else you’d want.
Email Natasha if you are interested in the above.

Mental Health Awareness Week 13^th May – 19^th May 2024

Your Acton BID has teamed up with Rener Welling to host a series of online workshops for your business.

This course, presented by Rener Wellbeing, offers an overview of key aspects of personal and professional well-being. Each module is tailored to address specific needs, providing practical tools and insights to help you thrive in today's fast-paced work environment.

There are limited spaces; if you would like access to the online course, click here.

Please contact Natasha for further information.

We have been working with Place Support Partnership (PSP) by offering all businesses within the BID area free sessions with cost-saving experts. PSP helps reduce business costs by reviewing your bills and identifying where savings can be made. It is a free service to all Your Acton BID members.

If you are interested and want to save money, please email Rishi Sood at info@placesupportpartnership.com to book an appointment with a PSP representative. Book your appointment as they will be back in Acton on Wednesday 5^th June 2024.

Have you already benefited from PSP? If so, we want to hear from you! If you participated in the free sessions and the cost saving expertise, we would like your feedback about the service and your experience. Please send your feedback to Natasha!

Your Acton BID, in partnership with the Met Police, organises ShopWatch security meetings for the local pubs and businesses in Acton. This partnership increases communication within the pubs and businesses to pre-empt crime and anti-social behaviour in their premises.

The next ShopWatch meeting is Wednesday, May 29th, 2024, at 11:00. (it is held every last Wednesday of the month) at the ActOne Cinema, High Street, W3 6NA.

All businesses are welcome to attend the meetings. If you have any questions or would like more information about the security meetings, please get in touch with Natasha.

And finally...

We are looking for a Business Support Officer with the role to liaise and build relationships with businesses in the BID area. They will be working alongside the BID manager and My Local Bobby team to support BID businesses, engage the consumer, increase footfall, and initiate fun and digital chatter to encourage loyalty for our diverse and ever-changing High Street and Industrial Estates.

Summary of Terms & Conditions

Salary: £24,000 - £26,000 Dependent on experience.

Hours of Work: 35 hours per week, excluding lunch.

Annual Leave: There is an entitlement of 24 days annual holiday plus all public holidays.

If you are interested in this job opportunity and would like more information, please contact Natasha.

We are here to support you, so please feel free to contact us for any queries or information.