SENIOR TELESALES / EXTERNAL SALES REPRESENTATIVE AT LAWSONS

Full job description

About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 36 branches, 720 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.

The Role
To manage and develop existing and new customer relationships, increasing branch sales and margins and enhancing the customer experience. To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets. To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.

Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone. You will be the first point of contact and the perfect host for our customers (Trade and Retail). You’ll advise customers on the most suitable and advantageous products to use and promote add on items. You’ll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.

Working hours – 44.5 hours Monday – Friday, plus 1 in 2 Saturdays 08.00 -12.00

Branch Postcode – W3 8BL

What is in it for you…

• 23 Days Holiday + Bank Holidays rising in Jan 2025 to 25 Days Holiday plus a one day celebration day + Bank Holidays
• Competitive salary (depending on experience)
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme

Key Accountabilities…

• Identify and Capture new Sales opportunities.
• Help to exceed branch Sales, Margins and Gross profit.
• Respond positively and effectively to customer’s needs.
• Build rapport, be polite and courteous to customers
• To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
• Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
• Managing and ensuring the Sales Team are also managing their own KPI’s.
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Positively act as the link between your branch and your customers
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Be vigilant to prevent fraud
• Be vigilant to prevent loss of product by theft etc.
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.
• Comply with company audit requirements
• Source materials needed to meet customer requirements for items not stocked through the correct channels
• Assist in the company stock counts, ensuring stock levels are maintained and merchandised

We would love to meet someone with…

• Previous External Sales / Telesales experience in a Builders Merchants (essential)
• Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
• Is prepared to develop a knowledge of the company, its products and the elements required to be successfully employed in the business.
• Someone who will promote and adhere to the company’s cultures, values and professionalism.
• Excellent communicating, influencing and negotiating skills. Both oral and written
• Ability to prioritise responsibilities under pressure and be self-motivated.
• Confidence to cold call existing and prospective customers.

• Holds excellent interpersonal skills, confidence and ability to approach customers
• Has experience in developing positive relationships with trade customers
• Ability to prioritise responsibilities under pressure and be self-motivated.
• A professional approach and will promote and adhere to the company’s culture and values

Knowledge, Experience, Qualifications:

• Previous Sales experience
• Industry and product knowledge (essential)
• Driving license
• Good IT skills (Word, Excel, and Outlook)

Location: On site / Colville Rd, London W3 8BL, UK

Job type: Permanent / Full-Time
Sector and subsector: Sales | General
Salary: Competitive Salary